Mondaq UK: Consumer Protection
With consumers now expecting to engage with products and brands in a much more enhanced manner, there are increasing opportunities for Consumer Products businesses to interact directly with consumers.
A discussion on whether Amazon.co.uk has breached any consumer protection legislation.
The Deloitte Consumer Review series aims to provide an insightful and impartial view of selected consumer trends that we believe will have a significant impact on Consumer businesses.
Whether your entire retail business operates online, or the internet is part of a multi-channel strategy, you need to ensure that you are complying with the Distance Selling Regulations to keep customers happy.
A discussion of the implications following the new ban on excessive payment surcharges.
A summary of the latest run of banking complaints to hit the media which focuses on the sales of "packaged accounts" to retail customers.
A discussion on how a joined-up multi-channel capability is now essential to ensure an effective customer experience.
How retailers can find a path to success that not only addresses the needs of their customers today, but is also flexible enough to continually evolve with rapidly evolving customer interest and expectations?
A new Consumer Rights Bill, to be unveiled around May 2013, aims to streamline confusing and overlapping legislation and regulation, and provide stronger protection for consumers.
The duty to make reasonable adjustments was first introduced under the Disability Discrimination Act 1995, which was replaced by the Equality Act 2010 from 1 October 2010.
The best way to avoid debts is to try and prevent them from happening. This can be done by using some simple but effective guidelines.
With a double dip recession just behind us, there remains a concern about the effect our straitened economic times might have on the independent schools sector.
We are pleased to announce the launch of UK Food and Beverage 2020 – A growing global appetite.
On 12 October 2012, the Office for Fair Trading issued a report and press release following an investigation into online retailers and their compliance with the Consumer Protection (Distance Selling) Regulations and other consumer protection law.
A recent and growing trend in the independent school sector is one of schools exploring the possibility of mergers with other schools.
Following our report in the July Insurance Brief on the Court of Appeal decision in Berent v Family Mosaic Housing & Another (2012), Robbins v Bexley London Borough Council (2012) is the latest case on the issue of local authority liability for tree root damage to come before the courts.
ADT supplied, for £9,000, a fire suppression system for Trebor’s popcorn plant (Trebor is a subsidiary of Cadburys).
Sales contracts dominate daily business life. In China their legal basis is mainly the PRC Contract Law of 1999.
The Department for Business, Innovation and Skills have released a consultation seeking views on the implementation of the Consumer Rights Directive (2011/83/EU) (CRD) into UK law.
We are pleased to present our latest Consumer Products M&A survey – Rising to the challenge.
The Supply of Goods and Services (Jersey) Law 200- (the "Law") was recently approved by the States of Jersey legislature (the "States") and is expected to come into force in September.
Do your consumer products standard terms have anything unusual or onerous in them? If so, caselaw states that these must be brought to the other party’s attention.
Two recent cases serve as useful reminders of the principles involved in relation to fitness for purpose in the context of the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982.
The retail industry has reached a tipping point.
Do you have a Loan with a lender which was signed before 6th April 2007 and which was for £25,000 or less (and which was a private loan ie not for business purposes)? If so it may be wholly unenforceable against you !!
A discussion on whether Amazon.co.uk has breached any consumer protection legislation.
How retailers can find a path to success that not only addresses the needs of their customers today, but is also flexible enough to continually evolve with rapidly evolving customer interest and expectations?
Following protracted considerations by various parts of the EU legislature, the EU Council of Ministers adopted a new Consumer Rights Directive on 10 October 2011.
On December 20, 2011, the US Commodity Futures Trading Commission (the CFTC or Commission) held an open meeting where it approved two final rules and one final order promulgated under the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank).
The EU's Council of Ministers voted to adopt the Consumer Rights Directive on Monday 10th October 2011 following previous approval given by the European Parliament.
On Monday 10 October 2011, the EU Council adopted the Consumer Rights Directive (the 'CRD') which aims to increase consumer protection and confidence in doorstep and distance selling across Europe.
Handpicked Media operates a commercial blogging network which engages bloggers to provide editorial content on various matters such as music, fashion and beauty. The material produced was published in various places, including Twitter.
The 2008 Consumer Credit Directive was adopted on 23 April 2008, replacing the previous Consumer Credit Directive.
Sustainability and corporate responsibility continues to be one of the top items on the agendas of CEOs of retailers and consumer packaged goods companies.
This article provides a selection of the most interesting ASA adjudications from June and a summary of the key issues considered in the adjudications.
In a single lifetime we are in transition, looking back at our grandparents’ generation and taking a forward look to the world our grandchildren may grow up in.
A new Consumer Rights Bill, to be unveiled around May 2013, aims to streamline confusing and overlapping legislation and regulation, and provide stronger protection for consumers.
We are pleased to announce the launch of UK Food and Beverage 2020 – A growing global appetite.
The duty to make reasonable adjustments was first introduced under the Disability Discrimination Act 1995, which was replaced by the Equality Act 2010 from 1 October 2010.
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The FSA has been in discussions with the banks with regard to them providing appropriate redress for affected customers in relation to the mis-selling of payment protection insurance.
A discussion on why 2012 was a defining media year.
April 10 is the date that certain regulations made by the US Commodities Futures Trading Commission under the US Dodd-Frank Act come into effect.
The UK Office of Fair Trading has recently announced that it was launching an investigation into whether some "free" web and app-based games that encourage in-app purchases may violate laws protecting consumers from unfair trading practices, especially when aimed at children.
Most schools will have a uniform policy or other rules concerning the appearance of their pupils.
The report identifies the 250 largest Consumer Products companies around the world and provides an outlook for the global economy, an analysis of market capitalisation in the industry, and an assessment of the increasing impact that digitally empowered consumers are having on the industry.
The Court of Justice of the European Union has recently published its judgement in the case of RWE Vertrieb AG v Verbraucherzentrale Nordrhein-Westfalen e.V..
Today, a new Commission Regulation (EU) No 432/2012 establishing a list of permitted health claims for use on foods (other than those referring to the reduction of disease risk and to children’s development and health) has been published in the Official Journal ("Health Claims Regulation").
EU Regulation 1169/2011 on the provision of food information to consumers was published in the Official Journal of the European Union on 22 November 2011 and entered into force 20 days later.
A discussion on whether Amazon.co.uk has breached any consumer protection legislation.
